Your privacy is paramount. Here’s how we protect it.
When it comes to privacy, our philosophy is pretty simple: your personal information should be private, but our policies shouldn’t.
We think it’s only right that you’re clear on (and comfortable with) how the information you share is used and safeguarded:
We work hard to ensure it’s totally secure
We use it to make our service as good as it can be
We won’t sell it to anyone – ever
We may update the policy from time to time (most likely only with small changes), so we suggest you check back here every now and then to ensure you’re still satisfied. Don’t worry, we’ll let you know if we make any major updates. The version you see below was last modified on 25 February 2016.
What information do we collect – and what do we do with it?
We collect two sorts of information:
1. Personal information that you provide
As part of our ongoing service, it’s likely that we’ll ask you to provide us with certain information:
- Personal information such as your name, date of birth, nationality
- Contact information, including your postal and email address
- Other information, such as your job title, preferences and interests
A lot of this we couldn’t really do without – for example, we need some of your personal and contact information so that we can send you important messages and essential updates regarding the service we provide (be it by email, text message or in-app notification). We’re required to collect certain details for our internal records, too.
To prevent or detect fraud or money laundering, we may make searches at reference and fraud prevention agencies who will supply us with information to help us verify your identity. Whether or not your application proceeds, these agencies will record details of these searches – but they’ll have no impact on your credit score.
We also use your information to help us tailor and improve the service that we provide. For example, we may contact you every now and then to get your feedback on our current products, to research your attitudes to new ones, or to learn how we can do better.
The information you provide lets us keep you in the loop with any updates, offers or new releases that we think you may find relevant or interesting – whether from ourselves or others.
If you don’t want your information to be used like this, that’s fine: just look for the tick-box whenever you’re asked to fill in a form on the website.
If you’ve previously agreed to but change your mind, that’s fine too – just send an email to firstname.lastname@example.org asking to be taken off our marketing list.
Cookies are small files which are stored on your computer when you visit websites like ours. They let us remember certain things about you, so that we can treat you as a real person whenever you return.
Collecting information on your browsing behaviour (for example, which pages you use and which you don’t) helps us to constantly improve the online experience we provide. Remembering your preferences allows us to tailor that experience to your needs, likes and dislikes.
Using cookies also helps us to connect with you elsewhere on the internet. For example, we may use services that place adverts on other websites, based on how you interact with our own.
Cookies ask for permission to be stored on your computer – and you can choose whether to accept or decline them. Most web browsers automatically accept them, but you should be able to modify your browser settings to decline if you prefer.
If you do – or if you delete cookies later on – you’ll be treated as a ‘first-time’ visitor when you return to the site, and you may not be able to take full advantage of the site.
How do we protect it?
We take your privacy seriously. We’re committed to ensuring that the information you provide is kept secure at all times, and we have a series of physical, electronic and managerial procedures in place to prevent unauthorised access.
Remember, though, that we can only control the information that’s collected through our own website. Sometimes we may link to other sites which we think may be of interest – any information you share on these sites will be outside of our control. They’ll have their own privacy and cookie policies, so we suggest you take a look.
To confirm your identity, handle certain payments and test our services, we may need to share your personal and contact information with selected partners – some of whom operate and hold your information in the US. We may also pass your information on to other organisations involved in fraud prevention, to prevent and detect crime, and protect ourselves and our clients from theft and fraud.
But rest assured we only use third parties after conducting thorough checks to confirm they have a high enough standard of data security, and are fully compliant with EU regulations. We’ll also ensure that, like us, they don’t keep your information any longer than necessary.
Finally, we won’t sell or pass on your information to any third parties unless you give us permission to, or unless we’re legally required to.
Want to find out more?
If you’ve got any questions, concerns or feedback about what you’ve read in this policy, get in touch – we’d love to hear how we’re doing.
Last modified on 25 February 2016.